Dehumanization causes conflict to escalate.

Dehumanization can only be countered by greater humanization — deeper awareness of the "other" as a person.

1. Go deeper: Watch Tiffany Tool on the new story vs. old story.

2. Practice: Sit down with a difficult person in your life and encourage them to talk about what matters to them, with the intention of actively listening to their dreams and concerns. Focus on really hearing them, without judging or interjecting your own ideas or beliefs. Reflect on the challenge of this process, along with its satisfaction.